Refund policy

1. Returns

At PM Beauty, we are dedicated to delivering high-quality natural hair and skincare products that meet your expectations. Please note that, due to the nature of our products and potential risk of contamination, we do not accept returns for reasons other than damaged items.

2. Damaged Items

In the unlikely event that your product arrives damaged, we will gladly replace the item or offer you a refund. To qualify for a replacement or refund, please follow the steps below:

3. How to Report Damaged Items

a. Contact our Customer Support team at hello@pmbeauty.co.za within 1-2 days of receiving the damaged item. Please include your order number and clear photos of the damaged product in your email.

b. Our Customer Support team will assess the damage and provide you with instructions for returning the damaged item, if necessary.

4. Contact Information

If you have any questions, concerns or issues related to our skin care products, or require further assistance regarding damaged items, please reach out to our Customer Support team at:

Email: hello@pmbeauty.co.za

5. Changes to this Policy

PM Beauty reserves the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

Please note that by making a purchase from PM Beauty, the customer acknowledges and accepts the terms and conditions of this return policy.

If you have any further questions or require clarification regarding our return policy, please do not hesitate to contact our customer support team.